Terms of Service

1. The service

Ele is a general-purpose artificial-intelligence assistant, offered in free and paid plans with usage limits described on the pricing page. We reserve the right to evolve, suspend or modify features for technical, security or legal reasons.

2. Nature of the AI, limitations and accuracy

Ele generates content automatically and may make errors, omissions or produce inaccurate information (“hallucinations”). Outputs do not constitute professional advice (legal, medical, financial or otherwise) and must be verified before any significant use. You are responsible for decisions taken on the basis of the service’s outputs.

3. Account

To use the service you must create an account providing truthful information and be at least 14 years old. You are responsible for safeguarding your credentials and for the activities carried out through your account. At registration you are asked to accept these Terms and to review the Privacy Policy.

4. Acceptable use

You undertake not to use Ele to:

• unlawful purposes or to infringe third-party rights (including intellectual property and privacy);
• generate deceptive deepfakes, content impersonating real people for unlawful purposes, disinformation or content prohibited by law;
• upload third-party personal data without a valid legal basis, or special categories of data;
• circumvent usage limits, probe security or overload the service.

We may suspend or close accounts that breach these rules.

5. User content and generated content

The content you enter remains yours: you grant us only the technical permissions necessary to provide the service. Within the limits of the law, you hold the rights to content generated at your request; you are responsible for how you use it and for respecting third-party rights. Generated images are labeled as AI-produced (visible label and metadata), in compliance with Art. 50 of Regulation (EU) 2024/1689 (AI Act).

The service itself, however, remains owned by Asincrona S.r.l. (or its respective licensors) | software, interfaces, trademarks, logos and documentation: we grant you a personal, non-exclusive and non-transferable license to use them solely to enjoy the service under these Terms. Copying, decompiling or creating derivative works of the platform is not permitted except as allowed by mandatory law.

6. Plans, payments and renewals

Paid plans are billed monthly or annually, per seat in the case of Team plans, and renew automatically unless canceled. Payment is handled through a secure third-party provider. You can change or cancel your plan at any time from the settings; cancellation takes effect at the end of the period already paid for.

7. Right of withdrawal (consumers)

If you are a consumer, you have the right to withdraw within 14 days of subscribing to a paid plan, unless you requested the immediate start of the supply of digital content and accepted the resulting loss of the right of withdrawal, pursuant to the Italian Consumer Code (Legislative Decree 206/2005). To exercise withdrawal write to hello@elestre.ai.

8. Usage limits

Each plan includes consumption limits (tokens) over time windows. When the limit is reached, use is temporarily suspended until the window resets or the plan is upgraded.

9. Limitation of liability

The service is provided “as is”. While we strive for quality and continuity, we do not guarantee that results are always correct, complete or uninterrupted. To the extent permitted by law, our liability is limited; nothing in these Terms excludes liability that cannot be excluded by law (including liability toward consumers).

10. Governing law, jurisdiction and dispute resolution

These Terms are governed by Italian law. For consumers, the courts of their place of residence or domicile remain competent; otherwise the courts of the controller’s registered office are competent. Before going to court you may contact us at hello@elestre.ai for an amicable solution: we will try to resolve any complaint quickly and fairly. As a consumer, you may also resort to the mediation and ADR bodies provided for by the Consumer Code; your right to bring proceedings before the courts remains unaffected.

11. Force majeure

We are not liable for failures or delays due to causes beyond our reasonable control | for example failures of networks or infrastructure providers, power outages, natural events, acts of authority or cyberattacks | for the duration of the event and limited to its effects.

12. General provisions

You may not assign your rights and obligations under these Terms without our written consent; we may assign them to a successor in the event of reorganization or transfer of the business, your protections remaining intact. If a clause is held invalid or ineffective, the remaining ones remain fully valid (severability). Failure to exercise a right does not constitute a waiver of it. These Terms, together with the Privacy Policy and the other documents referred to, constitute the entire agreement between you and us regarding the service.

13. Changes

We may update these Terms. Material changes will be communicated through the service or by email and, where necessary, we will ask you for a new acceptance. Continued use after the changes constitutes acceptance.